退款政策

Last updated: June 2026

PIKLE's payment and refund policy follows the policies of Apple App Store and Google Play Store. This policy applies to in-app purchases (IAP) within the PIKLE app.

1. Payment Methods

All paid services in PIKLE are provided through in-app purchases via Apple App Store or Google Play Store.

  • iOS: Charged to the payment method linked to your Apple ID
  • Android: Charged to the payment method linked to your Google Account

2. Auto-Renewing Subscriptions

PIKLE memberships are auto-renewing subscriptions.

  • Renewal cycle: 1 month / 6 months / 1 year
  • Auto-renewal: Automatically renews 24 hours before the current subscription period ends
  • Cancellation: Cancel anytime up to 24 hours before renewal in your Apple ID / Google Account settings
  • After cancellation: You retain access until the end of the current subscription period

How to Cancel

iOS:

  1. Settings app
  2. [Your Apple ID name] → Subscriptions
  3. Select PIKLE → Cancel Subscription

Android:

  1. Google Play Store
  2. Menu → Subscriptions
  3. Select PIKLE → Cancel Subscription

You can also reach the store subscription screen above from within the app at Settings → Payment & Membership → Manage Subscription.

3. Refund Policy

General Principles

PIKLE does not directly process payments. Eligibility, conditions, and amount of any refund are determined solely by the refund policies and review of the Apple App Store and Google Play Store. PIKLE does not set its own separate refund criteria and does not guarantee refunds.

PIKLE Pro benefits granted for free or as a promotion (e.g., expert verification, friend referral) involve no payment and are therefore not eligible for refunds.

How to Request a Refund

iOS (Apple App Store):

  1. Visit https://reportaproblem.apple.com
  2. Sign in with your Apple ID and select the item to refund
  3. Enter the reason and submit
  4. Apple decides after review (typically 24-48 hours)

Android (Google Play Store):

  1. Google Play Store → Menu → Payments & subscriptions → Payments
  2. Select the item → "Get help"
  3. Enter refund reason and submit
  4. Google decides after review

4. Mid-Subscription Refunds (6-month / 1-year)

For long-term subscriptions:

  • Before first use: Refund possible (per Apple/Google's automatic refund policy)
  • After partial use: Decided case-by-case per Apple/Google's refund policy
  • Pro-rated refund: PIKLE does not guarantee pro-rated or partial refunds

For exceptional circumstances (e.g., serious app defects, death, military service), please contact contact@pikleapp.com for case-by-case review and refund recommendation to Apple/Google.

5. EU Consumer Rights

EU residents may request a refund within 14 days of purchase per the Consumer Rights Directive (2011/83/EU).

Refund rights may be limited if you explicitly consented to waiving the right of withdrawal upon starting digital content use.

6. Korean Consumer Rights

Korean residents may request withdrawal within 7 days of purchase per the Act on Consumer Protection in Electronic Commerce.

Withdrawal may be limited if:

  • Content or membership benefits have already been used
  • The user explicitly waived withdrawal rights upon agreeing to terms

7. Auto-Renewal Notifications

You will receive auto-renewal notifications 24 hours before renewal through Apple / Google systems. Notification settings can be changed in your Apple ID / Google Account settings.

8. Price Changes

If subscription prices change:

  • You will be notified per Apple / Google policy
  • You must consent to the price change for renewal to proceed
  • If you do not consent, the subscription will automatically expire at the next renewal

9. Dispute Resolution

For refund-related disputes:

  1. Contact contact@pikleapp.com first
  2. Resolution will be sought through agreement between PIKLE and the user
  3. If unresolved, you may seek mediation through consumer protection authorities in your jurisdiction

10. Contact

This policy may be updated without prior notice. Changes will be announced through this page.